Back To Schedule
Tuesday, April 6 • 2:20pm - 2:35pm
Person Centered Care Experiences: Reimagining Health Promotion and Behavior Change with Patients: Lessons Learned From Former “Non-Designers”

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Hey team, here’s the brief for your next project. Can you build a bariatric surgical preparation and support program that takes into account… -the diverse medical needs and demographics of our patients, -how histories of trauma impact many of the patients considering surgery, -our clinical guidelines and regulatory requirements, -the limitations in staffing resources across all medical centers, -the need for consistency from the Department of Managed Health Care …oh, and can you figure out what it means to use human centered design and then use that to do all this for the largest bariatric surgery provider in the world – Kaiser Permanente Southern California?” Wait…what?! This was how we embarked on a journey to reimagine the preparation and support program for bariatric surgical patients, known as the Options Program. Little did we know in 2017, this project would transform the mindsets and methods used to design disease prevention and management strategies at Kaiser Permanente Southern California’s Center for Healthy Living. Through a practice-based examination of the redesign of the Kaiser Permanente Options Program, this talk will accomplish three goals. First, demonstrate how human centered design was applied to designing solutions to the complex challenge of health promotion and long-term behavior change. Second, demonstrate how human centered design was applied from an operational lens to design systems that allow patient-centered solutions and needs to truly be realized within a massive healthcare system. And finally, share practical takeaways and lessons learned for embracing the methods and mindsets of human centered design while still incorporating organizational goals, performance metrics, and a public health/population-based approach.

avatar for Amy Heymans

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow
avatar for Angela Shumaker

Angela Shumaker

Senior Consultant, Kaiser Permanente
Angela Shumaker has worked in the fields of nutrition, health promotion, as well as disease prevention and management for over 13 years. Angela received her Bachelor of Science Degree in Health Science and Kinesiology from California State University Fullerton. In her early career... Read More →
avatar for Kelly Dumke

Kelly Dumke

Senior Learning Consultant, Kaiser Permanente
Kelly Dumke has worked internationally in public health focusing on systems change that confronts upstream root causes of disease.  Kelly's academic background combines a doctorate in public health focused on systems change and chronic disease prevention, a master’s degree specializing... Read More →

Tuesday April 6, 2021 2:20pm - 2:35pm EDT
Hop.in Sessions