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Tuesday, April 6 • 2:40pm - 2:55pm
Person Centered Care Experiences - Expanding Pediatric Healthcare Access Through Design: Lessons from a Children's Hospital

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Addressing social determinants of health, the conditions in which people are born and grow, is critical to ensure children can reach their full potential. The Children’s Hospital Los Angeles (CHLA) is a nonprofit pediatric healthcare organization dedicated to creating hope and building healthier futures for children. CHLA serves a diverse community of pediatric patients from all over Southern California. Our patients and their families face several barriers to care including transportation, access to health insurance, language barriers, and, more recently exacerbated due to the COVID-19 pandemic, access to internet and technology for telehealth. This talk will showcase examples of how the Children’s Hospital Los Angeles is using design thinking to improve access, address social determinants of health, and bring exceptional healthcare experiences to children and families in our community.

avatar for Amy Heymans

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

avatar for David Delgado, MPH

David Delgado, MPH

Innovation Strategist, CHLA’s Innovation Studio
David Delgado, MPH, is an Innovation Strategist with CHLA’s Innovation Studio. A bilingual healthcare innovation professional with design thinking, implementation, and change management experience within both large healthcare systems and small healthcare start-ups, David is dedicated... Read More →
avatar for Margeaux Akazawa

Margeaux Akazawa

Innovation Strategist, Children's Hospital Los Angeles
Margeaux Akazawa, MPH is a Human-Centered Designer and Innovation Strategist at Children's Hospital Los Angeles, where she focuses on building impressive healthcare experiences for patients and families. Prior to Children's Hospital Los Angeles, Margeaux served for 5 years in federal... Read More →

Tuesday April 6, 2021 2:40pm - 2:55pm EDT
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