Health Experience Design 2021

Addressing social determinants of health, the conditions in which people are born and grow, is critical to ensure children can reach their full potential. The Children’s Hospital Los Angeles (CHLA) is a nonprofit pediatric healthcare organization dedicated to creating hope and building healthier futures for children. CHLA serves a diverse community of pediatric patients from all over Southern California. Our patients and their families face several barriers to care including transportation, access to health insurance, language barriers, and, more recently exacerbated due to the COVID-19 pandemic, access to internet and technology for telehealth. This talk will showcase examples of how the Children’s Hospital Los Angeles is using design thinking to improve access, address social determinants of health, and bring exceptional healthcare experiences to children and families in our community.