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Wednesday, April 7 • 11:20am - 11:50am
Designing Better Experiences for Patients & Care Teams: Demystifying Data Analysis in Healthcare

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The question of our time, wrote Eric Ries of "The Lean Startup," is not can it be built but should it be built. The future of healthcare is more and more being built based on abstractions of people into data and algorithms. As designers and researchers of healthcare, we share a concern that the future is being built without people in mind. In their place are apps that no one wants, new services without service, and products that discriminate against users. In this talk, we advocate for the perspectives of patients, clinicians, and caregivers to be at the center of healthcare design and innovation. By understanding how exclusion is built into design, we share methods to document our biases and bring the voices of patients, clinicians, and caretakers to the forefront of health. We draw upon case studies from our work in service delivery, substance use, and the COVID vaccine to examine new ways of listening to and learning from healthcare users and practitioners.

avatar for Emily Treat Czar

Emily Treat Czar

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

avatar for Lisa Yoshiko Radecki

Lisa Yoshiko Radecki

Innovation and Design Lead, Kaiser Permanente
Lisa Yoshiko Radecki, MDes, is the Innovation and Design Lead at Kaiser Permanente. She believes that sustainable design depends upon context-driven research to frame challenges and tell the appropriate story. She applies this philosophy by using design methods to align human behavior... Read More →
avatar for Rachel Carmen Ceasar, PhD

Rachel Carmen Ceasar, PhD

Researcher, Culture of Health+Tech Consulting
Rachel Carmen Ceasar, PhD, is an Latinx and medical anthropologist working at the intersection of health, technology, and design. Her work and research examine the impact of cultures and systems on how people navigate and negotiate their health and wellbeing. She's the founder of... Read More →

Wednesday April 7, 2021 11:20am - 11:50am EDT
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