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Wednesday, April 7 • 10:45am - 11:20am
Designing Better Experiences for Patients & Care Teams: Field Visits During the COVID-19 Crisis: Remote Observation of Remote Work

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In-context observation, shadowing, and interviews are essential tools for design and innovation. When our carefully laid out plans to do in person clinic visits ran into a still active public health crisis, we thought we would have to skip this step. We decided to attempt virtual site visits instead. It worked better than expected, and we gained some key insights for a new health coverage program and the application, eligibility, and enrollment system supporting it. Additionally, it allowed us to see how assisters themselves were coping with remotely assisting patients with applications for health coverage. This talk will explain how we conducted the research, what we learned, and how we might improve upon our methods in the future.

avatar for Emily Treat Czar

Emily Treat Czar

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

avatar for Shannon Ford

Shannon Ford

Sr Manager, Human-centered Design, Alluma
Shannon Ford is the Sr. Manager of Human-centered Design at Alluma, a non-profit social enterprise whose mission is to eliminate barriers to getting people connected to help, so that all people have access to support and services when they need it. Shannon focuses on improving the... Read More →

Wednesday April 7, 2021 10:45am - 11:20am EDT
Hop.in Sessions