Health Experience Design 2021

2020 was a year of unprecedented change, resiliency and challenges. In an organization centered around the access and educational support of its patient community, we swiftly evolved our standard of support to meet the changing needs of our stakeholders. Early on in the pandemic, our Patient Services team assembled a cross-functional response team to address the unmet needs of “whole patient” – frequently meeting with key stakeholders, soliciting and responding to feedback, solving for challenges together, and using a variety channels and communication points in supporting our patients. We found a way to speak with a unified voice, knowing that together we could make a greater impact.