avatar for Jan Yeager

Jan Yeager

University of California San Francisco
Service Designer
After working in the consumer space for many years I became inspired by the enormous opportunities for human-centered design within healthcare. For the past five years I've been working within interdisciplinary teams of providers, front line staff and patients to solve critical care delivery problems and improve the patient experience at UCSF. I've appreciated the room to introduce design methods and tools into institutional initiatives, and the access, as a non-clinician, to clinical contexts and patients. There have been many rewards, but maybe the most rewarding is seeing mindsets shift when patient voices are elevated and that perspective is given its due weight in a design conversation. 

As scientific breakthroughs push the boundaries of what’s possible in medicine, the infrastructure to manage the subsequent medical complexity beyond the walls of the hospital or clinic (and sometimes within them) isn’t keeping pace -- leaving patients and caregivers to fill in the gaps and create the workarounds to get their care needs met. There’s room to challenge system orthodoxies and shape new models of care, new services and experiences.
Tuesday, April 6

12:45pm EDT

1:40pm EDT

2:20pm EDT

2:40pm EDT

3:00pm EDT

3:20pm EDT

3:40pm EDT

3:55pm EDT

4:10pm EDT

4:30pm EDT

5:00pm EDT

5:25pm EDT

5:45pm EDT

Wednesday, April 7

9:00am EDT

10:00am EDT

10:45am EDT

11:20am EDT

1:25pm EDT

2:30pm EDT

3:10pm EDT

4:35pm EDT

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  • Filter By Date Health Experience Design 2021 Apr 6 - 7, 2021
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  • Keynote
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  • Track: Building Digital Health Programs that People Trust
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  • Track: Health Literacy
  • Track: Innovation in Life Sciences
  • Track: Novel Technologies for Behavior Change Design
  • Track: Person Centered Care Experiences
  • Track: The Relationship Between Health & Finance
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