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Health Experience Design 2021

Jen Shaffer

Optum
UX Director

Jen Shaffer is a user experience leader with over 17 years’ experience in designing and developing software applications. She’s currently a UX Director within Optum’s User Experience Design Studio, and is passionate about optimizing the experience of care management products. A pragmatic problem solver during the day, Jen explores creative pursuits of the analog type (film, paint, paper) during her off hours.

12:45pm EDT

The State of Health with Dr. Sanjay Gupta Hop.in Main StageDr. Sanjay Gupta • Amy Heymans

2:20pm EDT

Person Centered Care Experiences: Reimagining Health Promotion and Behavior Change with Patients: Lessons Learned From Former “Non-Designers” Hop.in SessionsAmy Heymans • Angela Shumaker • Kelly Dumke

2:40pm EDT

Building Digital Health Programs That People Trust - Workplace Team Approach to Increase Engagement in Digital Health Wellness Solution Hop.in SessionsAmy Bucher, Ph.D. • Nitchakorn Tangsathapornpanich

2:55pm EDT

Evolving Design & Innovation Practices: Human Connections: Leading with Agile Empathy During A Crisis Hop.in SessionsRob Gifford • Stephanie Moritz

3:40pm EDT

Person Centered Care Experiences: Designing for Patient Engagement: Developing Tools to Support and Empower Patients and Caregivers During a Cancer Diagnosis Hop.in SessionsAmy Heymans • Adrienne Moore • Betsy Ramaccia • Katherine Crawford-Gray

4:10pm EDT

Stage: But Does It Work? The Critical Role of Evaluation in Digital Health Hop.in Main StageDustin DiTommaso

11:50am EDT

Health Equity & Inclusion: IBM Watson Health Design Justice Initiative: Elevating Diverse Voices in Research Hop.in SessionsNedret Sahin • Raven Veal

12:20pm EDT

Lunch and Learn: HCI Digital Advisory Service Line; Case Study AltaMed Health Services Hop.in SessionsConnie Harmsen, PhD, MHA, MSN • Raymond (Ray) Lowe • Will Conaway

1:25pm EDT

Innovation in Life Sciences: A Human-centric Approach: Now More Important Than Ever. Hop.in SessionsTiffany Mura • Amy West

1:50pm EDT

Innovation in Life Sciences: Driving Change in a Mobile Vision Clinic Hop.in SessionsTiffany Mura • Jessica Mays

2:00pm EDT

Health Literacy: Designing for Taboo Topics as a Step Towards Holistic Health and Well-Being Hop.in SessionsAmy Wicks • Petra Salaric

2:10pm EDT

A Patient Services Team Responds To The Needs Of Its Patient Community Hop.in SessionsTiffany Mura • Beth Lisogorsky

2:30pm EDT

Health Literacy: Seeing the System to Catalyze Collaboration: The Design in Health Landscape Hop.in SessionsAmy Wicks • Natalie Privett

2:35pm EDT

The Relationship Between Health & Finance: Designing for the "New World" of Value Based Reimbursements Hop.in SessionsAmy Heymans • Rayna Allonce

3:30pm EDT

Stage: Creative Confidence Hop.in Main StageDr. Natalie Nixon