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Track: Designing Better Experiences for Patients & Care Teams [clear filter]
Wednesday, April 7
 

10:45am EDT

Designing Better Experiences for Patients & Care Teams: Field Visits During the COVID-19 Crisis: Remote Observation of Remote Work
In-context observation, shadowing, and interviews are essential tools for design and innovation. When our carefully laid out plans to do in person clinic visits ran into a still active public health crisis, we thought we would have to skip this step. We decided to attempt virtual site visits instead. It worked better than expected, and we gained some key insights for a new health coverage program and the application, eligibility, and enrollment system supporting it. Additionally, it allowed us to see how assisters themselves were coping with remotely assisting patients with applications for health coverage. This talk will explain how we conducted the research, what we learned, and how we might improve upon our methods in the future.

Moderators
avatar for Emily Treat Czar

Emily Treat Czar

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

Speakers
avatar for Shannon Ford

Shannon Ford

Sr Manager, Human-centered Design, Alluma
Shannon Ford is the Sr. Manager of Human-centered Design at Alluma, a non-profit social enterprise whose mission is to eliminate barriers to getting people connected to help, so that all people have access to support and services when they need it. Shannon focuses on improving the... Read More →


Wednesday April 7, 2021 10:45am - 11:20am EDT
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11:20am EDT

Designing Better Experiences for Patients & Care Teams: Demystifying Data Analysis in Healthcare
The question of our time, wrote Eric Ries of "The Lean Startup," is not can it be built but should it be built. The future of healthcare is more and more being built based on abstractions of people into data and algorithms. As designers and researchers of healthcare, we share a concern that the future is being built without people in mind. In their place are apps that no one wants, new services without service, and products that discriminate against users. In this talk, we advocate for the perspectives of patients, clinicians, and caregivers to be at the center of healthcare design and innovation. By understanding how exclusion is built into design, we share methods to document our biases and bring the voices of patients, clinicians, and caretakers to the forefront of health. We draw upon case studies from our work in service delivery, substance use, and the COVID vaccine to examine new ways of listening to and learning from healthcare users and practitioners.

Moderators
avatar for Emily Treat Czar

Emily Treat Czar

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

Speakers
avatar for Lisa Yoshiko Radecki

Lisa Yoshiko Radecki

Innovation and Design Lead, Kaiser Permanente
Lisa Yoshiko Radecki, MDes, is the Innovation and Design Lead at Kaiser Permanente. She believes that sustainable design depends upon context-driven research to frame challenges and tell the appropriate story. She applies this philosophy by using design methods to align human behavior... Read More →
avatar for Rachel Carmen Ceasar, PhD

Rachel Carmen Ceasar, PhD

Researcher, Culture of Health+Tech Consulting
Rachel Carmen Ceasar, PhD, is an Latinx and medical anthropologist working at the intersection of health, technology, and design. Her work and research examine the impact of cultures and systems on how people navigate and negotiate their health and wellbeing. She's the founder of... Read More →


Wednesday April 7, 2021 11:20am - 11:50am EDT
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11:50am EDT

Designing Better Experiences for Patients & Care Teams: Taking Action on Complex Data: How We Set a Vision for a Global Emergency Department Product
As UX professionals in health care technology, we have a unique opportunity to revolutionize patient care and clinician satisfaction. We were given the overwhelming but exciting task of creating a next-generation product for emergency departments in hospitals around the world. Within 12 weeks we led an international and interdisciplinary team through a user-centered process to create a clear product vision. During this talk we will explain our steps, provide example activities, and share lessons learned along the way. From a unique twist on journey maps to ideas for remote workshops, the audience will walk away with practical tips and inspiration for their own large-scale projects.

Moderators
avatar for Emily Treat Czar

Emily Treat Czar

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

Speakers
avatar for Jody Butts

Jody Butts

Manager | Senior Global User Experience Strategist, Cerner
Jody is a Senior User Experience Strategist working on international health care technology platforms for Cerner. She leads a team of clinical UX professionals across Europe. Working alongside business and engineering leadership, Jody is propelling the organization toward a user-centered... Read More →
avatar for Antonia Lorz

Antonia Lorz

Associate Senior User Experience Designer, Cerner
Antonia is an Associate Senior User Experience Designer. She is focused on concept development and design of a next-generation electronic health record (EHR) through a user-centered design process. Antonia also has design and research experience in multiple global regions focused... Read More →


Wednesday April 7, 2021 11:50am - 12:20pm EDT
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  • Filter By Date Health Experience Design 2021 Apr 6 - 7, 2021
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  • Keynote
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  • Track: Building Digital Health Programs that People Trust
  • Track: Designing Better Experiences for Patients & Care Teams
  • Track: Evolving Design & Innovation Practices
  • Track: Health Equity & Inclusion
  • Track: Health Literacy
  • Track: Innovation in Life Sciences
  • Track: Novel Technologies for Behavior Change Design
  • Track: Person Centered Care Experiences
  • Track: The Relationship Between Health & Finance
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