avatar for Meng Yan

Meng Yan

Blue Cross Blue Shield Association
Senior Consumer Experience Consultant

Contact Me

Hello! I am a CX strategist, design researcher, and storyteller who works at Blue Cross Blue Shield Association. Here are a few things that I nerd out about:
• Diversity and inclusion in healthcare innovation;
• Communicating design thinking in human language and enabling non-designers to apply it in real projects;
• Applying behavior science that drives positive behavior changes for people;
• Telling human stories in creative and empathetic ways;
• Design thinking workshop planning and facilitation
Tuesday, April 6

12:45pm EDT

2:05pm EDT

2:20pm EDT

2:40pm EDT

2:55pm EDT

3:10pm EDT

3:25pm EDT

3:40pm EDT

4:10pm EDT

4:30pm EDT

5:00pm EDT

Wednesday, April 7

10:00am EDT

10:30am EDT

10:45am EDT

11:20am EDT

11:50am EDT

12:20pm EDT

1:25pm EDT

1:50pm EDT

2:30pm EDT

3:10pm EDT

  • Timezone
  • Filter By Date Health Experience Design 2021 Apr 6 - 7, 2021
  • Filter By Venue Online
  • Filter By Type
  • Invite Only
  • Keynote
  • Lunch & Learn
  • Networking
  • Track: Building Digital Health Programs that People Trust
  • Track: Designing Better Experiences for Patients & Care Teams
  • Track: Evolving Design & Innovation Practices
  • Track: Health Equity & Inclusion
  • Track: Health Literacy
  • Track: Innovation in Life Sciences
  • Track: Novel Technologies for Behavior Change Design
  • Track: Person Centered Care Experiences
  • Track: The Relationship Between Health & Finance
  • Workshop
  • Subject

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